How can councils regain trust?

A Notwestminster 2019 workshop from Ed Hammond

Notwestminster 2019

The aftermath of the Grenfell Tower fire led to an immediate emergency response of huge scale and scope – and heavy criticism for the Royal Borough of Kensington and Chelsea. Not only the council’s role in the response itself was criticised, but its attitude and approach to working with the community in North Kensington in the run up to the fire. Poor relationships go back decades and the council has had the task, since 2017, of trying to rebuild those connections.

CfPS (the Centre for Public Scrutiny) has been working with the Royal Borough of Kensington and Chelsea to review and revise its approach to governance, decision-making and community relations since late 2017.


CfPS’s Ed Hammond, and Cllr Gerard Hargreaves (the council’s Lead Member for Communities and Culture) will lead this workshop to discuss how councils can earn back trust and respect when relationships break down – and how this might require that we break down our traditional assumptions about local government and how it works in practice.


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About the workshop host

Ed HammondEd Hammond


Centre for Public Scrutiny

Ed leads on the Centre for Public Scrutiny’s work around local accountability. His work has a particular focus on corporate governance within local authorities, but he has also carried out extensive research on policing and community safety, having produced national guidance for the operation of Police and Crime Panels in 2011 and 2012, and research on their first year in operation in 2014. He is currently leading on CfPS’s work on English devolution, alongside work on local authority governance change (including changes to schemes of delegation, rules of procedure and other constitutional amendments), transparency and Freedom of Information, and overview and scrutiny.

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Notwestminster 2019

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Notwestminster 2019 workshops list

Notwestminster 2019